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Service and warranties

Congratulations on the right choice and we guarantee the smooth operation of the products used in accordance with the intended use and working conditions described in the user manual and General Warranty Conditions.

In case you need to use the warranty service or obtain additional information, please contact the BioSolution service directly.

All claims or entries should be submitted on the Warranty Claim Form.

Warranty

The offered warranty applies to lighting products produced by BioSolution and is carried out to the full extent throughout the warranty period in accordance with the General Conditions of Guarantee. BioSolution guarantees quality and ensures that the product is free from defects in materials and workmanship from the date of purchase for a basic period of 24 months. Individual arrangements between the buyer and BioSolution allow extending the warranty period on separate terms both as to the warranty period and the scope of the guarantee.

If during the warranty period (counted from the date of purchase) the product defects appear resulting from the defect of the materials used or improper performance or operation, we undertake to make a free repair or replacement of the defective product or its damaged parts. In the event that the repair is impossible or would require excessive costs, we reserve the right to replace the damaged parts of the product, the whole product or its part with new or refurbished. All replaced parts and products become the property of BioSolution.

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Post-warranty service

BioSolution products are made with particular care and attention to every detail so that they can be used for many years.

In connection with the above and our concern for users outside the standard warranty period, we offer a full post-warranty service. Every customer can expect technical support after the warranty period and repair of BioSolution products in such a standard that the product is fully operational and the repair will be performed in accordance with the developed process.

Management of waste electrical and electronic equipment

BioSolution products should be disposed of in accordance with current legal regulations regarding environmental protection. Worn-out electrical appliances are recyclable materials and must not be disposed of in waste containers (the crossed out bin symbol). Used lamps should be returned to the appropriate collection point or directly to the manufacturer, where they will be accepted free of charge (address available on the website). The disposal of electrical and electronic equipment ensures protection of valuable natural resources and protects them against the negative impact of inappropriate waste handling.

BioSolution as a lighting manufacturer is introducing the equipment to the market and in accordance with the regulations (Act on waste electrical and electronic equipment of 29 July 2005 (Journal of Laws 2005 No. 180 item 1495)) is obliged to organize and finance the collection and recycling system used equipment. BioSolution performs all tasks on its own as well as on the basis of separate agreements by specialized entities. We are registered in the Register of Entrepreneurs and Electrical and Electronic Equipment Recovery Organizations maintained by the Chief Inspectorate for Environmental Protection under number E0017382WZ.

The lamp fitting and most of the elements are made of aluminum, which is recyclable very well.

Together we care about the natural environment!

contact

BioSolution Sp. z o.o. | OFFICE

E. Tyszkiewicza 21
01-157 Warszawa

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BioSolution Sp. z o.o. | SERVICE

Kolejowa 19
01-217 Warszawa

NIP: 5222961530
REGON: 142578826
KRS: 0000365490
GIOS: E0017382WZ

 

District Court for the Capital City of Warsaw in Warsaw, XII Commercial Department of the National Court Register.

 

The value of share capital and paid-up capital
885.400,00 zł